Terms and Conditions
Effective January 1, 2026
Signature Monterey Park Concrete, concretecontractormontereypark.com, estimates@concretecontractormontereypark.com
Agreeing to these terms
These terms cover your use of this website and any concrete work you hire Signature Monterey Park Concrete to do. In these terms, "we," "us" and "our" mean Signature Monterey Park Concrete, and "you" means the homeowner, property owner or visitor using the site or our services.
By browsing this site, asking for an estimate or booking a job, you agree to these terms. If you don't agree, please don't use the site or book work with us. If a signed estimate or contract for your job differs from these terms, the signed document wins for that job.
What we do
We're a concrete contractor in Monterey Park, CA, and we work in the cities around it. Our work includes driveways, patios, sidewalks, stamped and decorative concrete, garage floors, pool decks, steps, retaining walls, footings, slab foundations, foundation raising and concrete cutting. You can read about each service from our home page.
Descriptions on this site explain our work in general. The exact scope of your job, including size, thickness, finish, materials and site preparation, is whatever your written estimate or contract says.
Estimates and pricing
We give free on-site estimates, with no obligation to hire us. An estimate is based on what we can see and measure on the day we visit, and on the scope you describe to us.
Concrete work depends on what's under the surface, and some of it can't be seen until the old slab is out or the digging starts. If we find something the estimate didn't account for, such as buried concrete, roots, soft or wet soil under the slab, or drainage problems, we'll stop and talk with you before doing extra work. Any change to the scope or price will be agreed with you, in writing, before we go ahead.
Unless the estimate says otherwise, the prices in it stay open for the period it names. After that, material and labor costs may have changed, and we may need to update the figure.
Scheduling, weather and cancellation
We'll give you a start date when you book, and we'll do our best to keep it. Concrete has to be poured in the right conditions, so rain, extreme heat, wind or a delay in material delivery can push the pour back. When that happens, we'll tell you as soon as we know and set a new date with you. We aren't liable for delays caused by weather or other things outside our control.
If you need to cancel or reschedule, call us at (626) 597-0325 as early as you can. If we've already ordered materials, set forms or done prep work, you may owe for that work and any materials that can't be returned, as your written agreement sets out. This doesn't take away any right to cancel that California law gives you.
Payment
Your written estimate or contract lists the price, any deposit, when payments are due and the payment methods we accept. Final payment is due when the work described in your agreement is finished, unless the agreement says otherwise.
If a payment is late, we may pause work until it's settled, and we may use the remedies California law allows a contractor to collect what's owed. If you have a question about a bill, call us before the due date, because most billing questions can be cleared up on a quick call.
Your part of the job
You agree to give our crew safe access to the work area on the scheduled days, and to tell us about anything we should know before we dig, such as sprinkler lines, buried pipes, septic or drain lines, or a dispute about where the property line runs. You're responsible for making sure you have the right to have the work done on the property.
If your job needs a permit or approval from your city or homeowners association, your written agreement will say who is responsible for getting it. Work can't start on that part of the job until any required approval is in place.
Caring for new concrete
New concrete needs time to cure, which is the wait while it hardens and gains strength before it can take weight. We'll tell you when it's safe to walk on the new slab and when it's safe to drive or park on it. Following those instructions, and keeping people, pets, vehicles and equipment off the concrete until then, is your responsibility.
We aren't responsible for damage caused by using the concrete too early, by heavy vehicles or loads beyond what the slab was built for, by de-icing salts or harsh chemicals, by changes to drainage or grading made after we leave, or by ground movement, tree roots or other conditions outside our work.
About cracks
All concrete shrinks as it cures, and small hairline cracks are a normal part of how concrete behaves, not a defect. We cut control joints, which are grooves in the slab that give the concrete a planned place to crack, so most cracking happens there instead of across the surface.
We can't promise that any slab will never crack. Small shrinkage cracks, slight color differences between pours and minor surface variation are normal and are not covered as defects unless your written agreement says otherwise.
Our guarantee and warranty disclaimers
We're fully licensed and insured, and our work is backed by our satisfaction guarantee. If something about our work isn't right, call us and we'll come out, look at it with you and work with you to make it right. Any specific written warranty for your job, including what it covers and for how long, will be in your written agreement.
Except for what's in your written agreement and what California law requires, we make no other warranties, express or implied, including implied warranties of merchantability or fitness for a particular purpose. Material warranties from manufacturers, such as for sealers or coloring products, come from those manufacturers and are passed on to you as they're written.
Limitation of liability
To the extent California law allows, our total liability for any claim connected to our work is limited to the amount you paid us for the job the claim is about. We aren't liable for indirect, incidental or consequential losses, such as lost use of a driveway, lost income or the cost of temporary arrangements, while work is underway or curing.
Nothing in these terms limits liability that can't be limited under California law, including liability for our own gross negligence or willful misconduct.
Using this website
The information on this site is general and is meant to help you understand concrete work. It isn't a quote, engineering advice or a guarantee of results for your property. Prices, timelines and recommendations for your job come only from an on-site estimate.
The text, photos and design of this site belong to Signature Monterey Park Concrete or are used with permission, and you may not copy them for commercial use without our written consent. Links to other websites are for convenience, and we aren't responsible for their content.
Settling disputes
If you have a problem with our work or a bill, please call us first at (626) 597-0325 or reach us through our contact page. Most problems can be fixed by talking them through, and we'd rather hear about it early.
If we can't settle it between us, we both agree to try mediation in good faith before going to court, unless your written agreement sets out a different process. Any lawsuit will be brought in the state courts serving Los Angeles County, California, unless the law requires otherwise.
Governing law
These terms, and any work we do for you, are governed by the laws of the State of California, without regard to its conflict-of-law rules. If any part of these terms is found to be unenforceable, the rest stays in effect.
Changes to these terms
We may update these terms from time to time, and the updated version takes effect when we post it on this page. Changes won't affect a job you've already signed for, which stays under the terms in place when you signed.
Questions about these terms
If anything here isn't clear, call us at (626) 597-0325, seven days a week from 7 AM to 10 PM, or send a message from our contact page. You can also learn more about our crew and how we work on our About page.